As part of the 2025/26 GP contract changes, NHS England has introduced You and Your General Practice (YYGP), also referred to as the Patient Charter.
From 1st October 2025, all GP practices are required to provide patients with access to this information.
You can read the full NHS England YYGP document here.
Translated versions are also available here.
The YYGP sets out what you, as a patient, can expect from your GP practice, alongside how you can help us to provide the best care for you and our wider community.
Please note that the Practice will provide services as per “You and your general practice” charter above, except in circumstances such as there is a lack of capacity, closures due to staff training / Practice learning events, due to unforeseen events, NHS supplied information technology failure and when we are unable to assure safe services.
What your GP practice will expect from you – To help us provide care efficiently and fairly for everyone, the guide outlines what practices ask of patients. This includes things like attending appointments on time, treating staff respectfully, and cancelling appointments you no longer need so they can be offered to someone else.