Practice Updates

Coronavirus (COVID-19) VACCINATION UPDATE

DATE: 24/06/2022

Protect yourself and your loved ones by getting your COVID VACCAINATION, whether it's your 1st Dose, 2nd Dose, Booster or Spring Booster, we are doing walk in clinics throughout the month. We are vaccinating individuals from ages 12 years+. The below are the walk in clinics this week:

WC270622

 

Message to all our patients:

DATE: 24/03/2020

Message to all our patients:

Thank you all for bearing with us, at this unprecedented time of the Coronavirus outbreak. We appreciate that this is a time of concern and worry.  We are working hard to avoid any disruption to the service we provide to you. Our staff are working extremely hard behind the scene to ensure that essential services continue, for example, prescriptions, cancer referrals, and palliative care.

During this crisis our aim is to:

  • Direct patients with potential coronavirus symptoms of high temperature and/or new persistent cough to NHS 111 and the Covid-19 Home Management Service.
  • Continue providing all other essential functions following national guidance
  • Minimise risk to patients and staff of community transmission of Coronavirus

As a result the following changes are necessary:

  • The front door of the surgery will be locked – please ring the doorbell for assistance and stand back.
  • Appointments will now be bookable by telephone only, so please do not queue up outside surgery in the morning.
  • All Doctors appointments will be by telephone/video call.
  • Routine reviews with Nurse/HCA will stop until further notice – childhood immunisations will continue.
  • Our specialist contraceptive service will stop until further notice but you will still be able to get telephone advice.

What you can do to help:

  • Please look at online advice and guidance at https://www.nhs.uk/conditions/coronavirus-covid-19/
  • Please make sure you give us up to date contact details so we can contact you by telephone when needed
  • We would encourage all patient to use online services for repeat prescriptions where possible. Otherwise repeat prescriptions should be put into the letter box situated on the wall just outside the front door of the surgery, please do not enter the reception area.
  • We would encourage all patients to have a nominated pharmacy where prescriptions can be sent to electronically from the surgery.
  • Please do not come to the surgery for routine inquiries, telephone instead and try at less busy times after 2 pm.
  • Please do not order repeat medication early, our policy is that it should be no earlier than 10 days in advance

As a result you will notice that our telephone lines will be busier than usual but we will ensure optimal capacity to answer these calls.


We must all take this seriously but at the same time not panic. We wish to reassure you that the surgery will do everything possible to support you at this challenging time.


Thank you
GP Partners & Management Team

 


 

 

Coronavirus (COVID-19)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Stay at home advice - Coronavirus (COVID-19)

Staying at home can help stop coronavirus spreading

You'll need to stay at home if you have symptoms of coronavirus (COVID-19) or live with someone who does.

Staying at home means you should:

  • not go to work, school or public areas
  • not use public transport or taxis
  • not have visitors, such as friends and family, in your home
  • not go out to buy food or collect medicine – order them by phone or online, or ask someone else to drop them off at your home

You can use your garden, if you have one. You can also leave the house to exercise – but stay at least 2 metres away from other people.

If you're not sure if you need to stay at home and If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use https://111.nhs.uk/covid-19/ to find out what to do.

How long to stay at home

If you have symptoms

If you have symptoms of coronavirus, you'll need to stay at home for 7 days.

After 7 days:

  • if you do not have a high temperature, you do not need to stay at home
  • if you still have a high temperature, stay at home until your temperature returns to normal

You do not need to stay at home if you just have a cough after 7 days. A cough can last for several weeks after the infection has gone.

If you live with someone who has symptoms

If you live with someone who has symptoms, you'll need to stay at home for 14 days from the day their symptoms started. This is because it can take 14 days for symptoms to appear.

If more than 1 person at home has symptoms, stay at home for 14 days from the day the first person started having symptoms.

If you get symptoms, stay at home for 7 days from when your symptoms start, even if it means you're at home for longer than 14 days.

If you do not get symptoms, you can stop staying at home after 14 days.

Get an isolation note to give to your employer - If you live with someone who has symptoms of coronavirus, you can get an isolation note to send to your employer as proof you need to stay off work. You do not need to get a note from a GP. Get an isolation note by visiting https://111.nhs.uk/isolation-note/

If you have symptoms and live with a vulnerable person

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to arrange for them to stay with friends or family for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Do

  • try to keep 2 metres (3 steps) away from each other
  • avoid using shared spaces, such as kitchens or bathrooms, at the same time as each other
  • open windows in shared spaces if you can
  • clean a shared bathroom each time you use it, for example by wiping the surfaces you have touched
  • use a dishwasher if you have one – if you do not have one, use washing-up liquid and warm water and dry everything thoroughly

Don't

  • do not share a bed, if possible
  • do not share towels, including hand towels and tea towels

Follow NHS.UK guidance by visiting https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

If it is a medical emergency and you need to call an ambulance, dial 999 and inform the operator of your symptoms

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from https://www.nhs.uk/conditions/coronavirus-covid-19/

 


 

 

PAST PATIENT SATISFACTION SURVEY REPORTS

ANNUAL PATIENT SATISFACTION SURVEY 2018-19

Please click here to see result of the annual patient satisfaction survey 2018-19



ANNUAL PATIENT SATISFACTION SURVEY 2017-18

Please click here to see result of the annual patient satisfaction survey 2017-18

 


 

New Service for Cancelling Appointments

We realise it can be difficult to get through on the telephone especially first thing in the morning. It can be time consuming trying to call so now we have a mobile number for you to text if you are unable to attend your appointment. All you need to do is text leaving your name/d.o.b and the date & time of the appointment you wish to cancel. This will help to reduce the number of wasted appointments. 

Please make a note of the number:-

07404 324649

Please ensure we have your up to date mobile number. Please speak to reception if it needs updating.

*Please note: This mobile number only accepts text messages to cancel appointments; it does not accept incoming calls and other requests.

 

 

 

 

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