Groby Road Medical Centre

9 Groby Road
Leicester
LE3 9ED

Tel: 0116 253 6263

Complaints

NHS Complaints Advocacy Service

NHS complaints advocacy is a statutory service. By law anyone who wishes to complain about their NHS care or treatment is entitled to advocacy support – whoever they are, whatever their complaint

POhWER Advocacy has been commissioned by the local authorities to provide the NHS Complaints Advocacy service in Leicester City, Leicestershire and Rutland. The service is free, independent of the NHS and confidential.

POhWER can be contacted in the following ways:

- Telephone: 0300 200 0084

- Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Their website address is: www.pohwer.net/leicester-city

Help us to help you. We like to know when we've got it right, but we also want to know if we can improve our service. Please let us know. Speak to your doctor or the Practice Manager.

We offer a practice complaints procedure to deal with comments about the service we provide. Our aim is to give you the highest possible standard of service and try to deal swiftly with any problems that may occur.

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first. 

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so as soon as possible after the event and ideally within a few days as this helps us establish what happened more easily.

If you are still unhappy and wish to take the matter further, contact

NHS England
Customer Services
PO Box 16738
B97 9PT

Tel: 0300 311 22 33