NHS Complaints Advocacy Service
NHS complaints advocacy is a statutory service. By law anyone who wishes to complain about their NHS care or treatment is entitled to advocacy support – whoever they are, whatever their complaint
POhWER Advocacy has been commissioned by the local authorities to provide the NHS Complaints Advocacy service in Leicester City, Leicestershire and Rutland. The service is free, independent of the NHS and confidential.
POhWER can be contacted in the following ways:
– Telephone: 0300 200 0084
– Email: email@example.com.
Their website address is: www.pohwer.net/leicester-city
Help us to help you. We like to know when we’ve got it right, but we also want to know if we can improve our service. Please let us know. Speak to your doctor or the Practice Manager.
We offer a practice complaints procedure to deal with comments about the service we provide. Our aim is to give you the highest possible standard of service and try to deal swiftly with any problems that may occur.
Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so as soon as possible after the event and ideally within a few days as this helps us establish what happened more easily.
NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB) – Changes to how you make a complaint about primary care from 1 July 2023
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.
From 1 July 2023 new changes have been introduced to the way members of the public make a complaint about primary care services to the commissioner.
There are two ways you can make a complaint:
• You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
• You can complain to Leicester, Leicestershire and Rutland Integrated Care Board (LLR ICB): this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact LLR ICB instead of NHS England.
You can do this by:
Telephone: 0116 295 7572
Writing to LLR ICB at:
Corporate Governance Team
NHS Leicester, Leicestershire and Rutland Integrated Care Board (ICB) Room G30, Pen Lloyd Building
County Hall, Glenfield
Leicester, LE3 8TB
If you want to make a complaint directly to us, you still can – that does not change on the 1 July 2023.